Caylin - Chaturbate References Shipping Members Contact

Frequently Asked Questions

This applies if any product is purchased through this website.

I signed up just now, but I can't find the login details of my members.

Your login details are also automatically sent to your member welcome letter.

Make sure it isn't in spam block or in your junk mailbox. When you do find it, add the email address to your 'safe senders' list!

What's your return policy?

For digital orders, we have a 60 day money back guarantee. Returns for physical products are accepted within 60 days of placing an order. All returns must be sent in to Product Returns, 8650 Genesee Ave Ste 214, San Diego, CA 92122.

How long will it take for my package to arrive?

Digital orders are sent immediately after payment and emailed to the address provided. You may wish to check your spam folder to ensure your login details have not been emailed there.

Orders for physical products will be shipped within 3-5 working days. The USPS will send your package. This can take up to 21 business days. Once your parcel is dispatched, you will receive a shipping notification with your tracking information.

Shipping and handling costs

All US orders are subject to $8.25 shipping and handling charges. Orders from Canada cost $14 and $25 respectively. International orders cost $25 and $25, respectively.